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Need Help?

Browse our list of frequently asked questions to see if your query has already been answered. Or, if you don’t see what you’re looking for here, please get in touch by sending an email to hello@shelu.com.au.

Returns and Exchanges

  • What is your returns policy?

    We have taken the utmost care through workmanship and quality controls to ensure that the bed-sheets you receive are of high quality, so you can fall in love with Shelu sheets as much as we have! Because we are so confident that your dreams will be sweeter with Shelu, each set comes with a built-in 30 day trial period. So if you don’t fall in love with your purchase, just reach out to us at hello@shelu.com and we will give you a full refund on your return – no questions asked.

  • I accidentally purchased the incorrect item. Am I able to exchange it?

    Absolutely. Please send an email to hello@shelu.com.au including your order number, name, address, email address and phone number, and let us know which item you would like to exchange. Once we receive your email, we’ll send you a postage paid slip to return your item, and we will begin processing your refund, store credit or exchange.

  • How long does it take to receive a refund?

    Please allow up to 2 weeks for your refund to be processed.

Billing and Payments

  • How can I pay for my order?

    We accept payments via Paypal, debit or credit card. We also offer Afterpay to Australian residents.

  • Do I need to have an existing Afterpay account?

    If you’re a first time customer, you will need to create an account, which you can do through our online payment portal. If you’re a returning Afterpay customer, you can simply log-in to make your purchase as normal.

Delivery and Shipping

Laundry Care

  • How should I clean my Shelu sheets?

    Great question. To keep your sheets beautiful and soft, we recommend washing whites in cold water and colours in warm water. Opt for a gentle wash setting, and try to dry in direct sunlight. If you do need to tumble dry, make sure to use a medium setting and avoid overdrying, as this may cause the sheets to reduce in size.

  • What else should I do to care for my Shelu sheets?

    We recommend washing your sheets separately to other materials to avoid lint, and shaking sheets between washing and drying to minimise wrinkles. In order to maintain the quality of the fibres, avoid using fabric softener, bleach and bleach alternatives.

  • Do I need to iron my Shelu sheets?

    While ironing isn’t essential, a warm iron will keep your sheets looking fresh, soft and oh-so luxurious.

  • What colours and sizes to Shelu sheets come in?

    Our sheet sets come in Crisp White and Charcoal Grey, and we carry sizes Double, Queen, King and Super King. Each Shelu starter pack contains one fitted sheet, one bed sheet and two pillow cases.

    Sizing Chart All sizing in centimetres
    Double Flat Sheet 240×260
    Queen Flat Sheet 255×260
    King Flat Sheet 285×260
    Super King Flat Sheet 315×260
    Double Fitted Sheet 137x190x50
    Queen Fitted Sheet 152x203x50
    King Fitted Sheet 180x203x50
    Super King Fitted Sheet 203x203x50
    Pillow Cases 50×75
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