Browse our list of frequently asked questions to see if your query has already been answered. Or, if you don’t see what you’re looking for here, please get in touch by sending an email to firstname.lastname@example.org.
Returns and Exchanges
What is your returns policy?
We have taken the utmost care through workmanship and quality controls to ensure that the bed-sheets you receive are of high quality, so you can fall in love with Shelu sheets as much as we have! Because we are so confident that your dreams will be sweeter with Shelu, each set comes with a built-in 90 day trial period. So if you don’t fall in love with your purchase, just reach out to us at email@example.com and we will give you a full refund on your return – no questions asked.
I accidentally purchased the incorrect item. Am I able to exchange it?
Absolutely. Please send an email to firstname.lastname@example.org including your order number, name, address, email address and phone number, and let us know which item you would like to exchange. Once we receive your email, we’ll send you a postage paid slip to return your item, and we will begin processing your refund, store credit or exchange.
How long does it take to receive a refund?
Please allow up to 2 weeks for your refund to be processed.
Billing and Payments
How can I pay for my order?
We accept payments via Paypal, debit or credit card. We also offer Afterpay to Australian residents.
Do I need to have an existing Afterpay account?
If you’re a first time customer, you will need to create an account, which you can do through our online payment portal. If you’re a returning Afterpay customer, you can simply log-in to make your purchase as normal.
Delivery and Shipping
How much does delivery cost?
We offer a flat rate shipping of $8.99 on all orders within Australia.
Do I need to be home to receive my delivery?
If you are unable to home at the time of your delivery, our couriers can leave it in a safe place or deliver it to your local post office.
When will my items be delivered?
We want you to have a great night sleep as soon as possible, and orders will be dispatched within 1-2 days of receipt. Transit times vary across different locations and our estimated delivery times are below:
Metropolitan areas on the east coast: 2-4 days
WA, SA, NT, TAS and regional Australia: 4-10 days
How will I know when my delivery is on its way?
Shelu orders will be delivered by a preferred courier who will deliver to your nominated address during business hours Monday-Friday. Once your order has been dispatched, you will receive a notification as well as details for you to track your delivery.
Do you ship outside of Australia?
Currently, we only ship to Australia, but if you would like to discuss international shipping, please send an email to email@example.com and we’ll see what we can do.
I have made an error on my delivery address. What do I do?
Let us know ASAP! If your order has not yet been delivered, we will do our best to reroute it to the correct address.
How should I clean my Shelu sheets?
Great question. To keep your sheets beautiful and soft, we recommend washing whites in cold water and colours in warm water. Opt for a gentle wash setting, and try to dry in direct sunlight. If you do need to tumble dry, make sure to use a medium setting and avoid overdrying, as this may cause the sheets to reduce in size.
What else should I do to care for my Shelu sheets?
We recommend washing your sheets separately to other materials to avoid lint, and shaking sheets between washing and drying to minimise wrinkles. In order to maintain the quality of the fibres, avoid using fabric softener, bleach and bleach alternatives.
Do I need to iron my Shelu sheets?
While ironing isn’t essential, a warm iron will keep your sheets looking fresh, soft and oh-so luxurious.
What colours and sizes to Shelu sheets come in?
Our sheet sets come in Crisp White and Charcoal Grey, and we carry sizes Double, Queen, King and Super King. Each Shelu starter pack contains one fitted sheet, one bed sheet and two pillow cases.
Sizing Chart All sizing in centimetres Double Flat Sheet 240×260 Queen Flat Sheet 255×260 King Flat Sheet 285×260 Super King Flat Sheet 315×260 Double Fitted Sheet 137x190x50 Queen Fitted Sheet 152x203x50 King Fitted Sheet 180x203x50 Super King Fitted Sheet 203x203x50 Pillow Cases 50×75